Zain Nigeria contracts NSN for network management

26 Oct 2009

The Nigerian unit of Kuwait’s Zain Group has announced that it has it has entered into a managed services and care contract with Nokia Siemens Networks (NSN). The agreement covers full network management, operations and maintenance, aiming to ensure network availability at all times across Nigeria. The management of the network will be handed over to NSN in mid-October. As part of the agreement, NSN will provide managed services for Zain’s 4000km multi-vendor fibre and Dense Wave Division Multiplexing (DWDM) network. Corrective and preventive maintenance will predict and prevent potential network problems to provide ongoing network quality along with efficient management for fibre repairs within guaranteed response times. Khaled Khorshid, COO, Zain Nigeria, said: ‘It is our commitment to deliver the high standards of service that have allowed us to give Zain customers the most reliable and high quality communication experience. Reliability and coverage of our network is therefore key to ensuring customer satisfaction and growth. Our agreement to have Nokia Siemens Networks manage and maintain our network not only allows us to benefit from their competencies in ensuring network availability and minimising potential revenue losses but also enables us to aggressively pursue our growth plans.’