Amdocs deploys customer systems for Codetel

16 Oct 2009

US-based solutions provider Amdocs has announced that it has deployed its customer experience systems related to the billing, ordering and management of wireline, broadband and wireless services for Dominican Republic incumbent Codetel. Amdocs claims that the solutions will reduce the telco’s operational costs, as well as allowing it to speed up the time to market for a number of any new triple-play bundles. Commenting on the development, Oscar Pena, chief executive officer of Codetel, said: ‘Amdocs is a long-time partner and continues to deliver value with its software, extensive systems integration expertise and local support. Amdocs’ CRM, ordering and billing products are proven to support any line of business, and will enable [us] to reduce operational expenditures, while fulfilling the vision of delivering innovative multi-play offerings.’ Under the terms of the deal between the two companies, Amdocs will also provide ongoing product support and maintenance.

Dominican Republic, Claro Dominicana (Codetel)