Anatel to revamp rules on broadband service provision

14 Oct 2009

The Brazilian telecoms watchdog is seeking to tighten up rules on domestic broadband service providers which, if implemented, could force firms such as Telefonica of Spain and Mexico’s America Movil to increase their investments in the country, local daily O Estado de S. Paulo reports. It is understood the new rules are designed to improve customer service with a specific focus on the delivery of stated broadband connection speeds; around 50% of users are currently thought to receive less than half the speed promised by their ISP. New legislation could enter into force in 2010 requiring domestic broadband providers to comply with stricter standards on service quality. Anatel’s move comes in the wake of an explosion in demand for broadband internet access which has seen user number swell to around 18 million, but also resulted in major disruptions to services – such as the recent high profile outage of Telefonica’s Speedy service which left millions of customers offline.