Canadian cellcos pledge to give users a fair deal

3 Sep 2009

Canada’s mobile network operators have agreed to adopt a new code of conduct aimed at offering transparency and fairness in their end-user tariffs and contract conditions. The consumer rights guidelines have been drawn up by the Canadian Wireless Telecommunications Association and include measures to ensure understandable terms and conditions, whilst giving customers the right to cancel a contract early at no additional charge if the provider changes the terms, or alternatively, remain on the original contract. The country’s three major nationwide cellcos Rogers, Bell and Telus have agreed to the code, as have most smaller players, including several start-up companies that won wireless frequencies in the July 2008 3G spectrum auction.