Kuwait-based mobile operator Zain and Swedish telecoms equipment and services provider Ericsson have entered a five-year strategic managed services agreement under which Ericsson will administer the operator’s nationwide GSM/W-CDMA networks in Nigeria. Under the agreement, which the vendor says is its first major managed services contract in Africa, Ericsson will be responsible for network and field operations of Zain’s GSM/W-CDMA networks, including optimisation and third-party vendor management. According to the vendor, the agreement will help improve network availability and capacity, make the most of Zain’s network investment, and reduce operating costs for its 4,000 sites across Nigeria. Other benefits include the strengthening of the operator’s competitiveness by achieving savings in network operations, shorter time-to-market for new services and technologies, and improved quality of service.
Chris Gabriel, CEO of Zain Africa, said: ‘Choosing Ericsson, which has more than 15 years experience in managed services, to help operate our network in Nigeria is perfectly in line with our ‘Drive11’ business objectives of improving efficiency and the quality of our networks and operations. As a result, we will be in a far stronger position to dedicate resources and assets to our core business operations, continuing to improve customer support, developing and launching new products, services and mobile applications, and delivering on our Zain brand promise of ‘A wonderful world’.’