NATCOMS urges penalties for Starcomms over failure to extend validity period

5 Nov 2008

The National Association of Telecommunications Subscribers (NATCOMS) has called on Nigerian cellco Starcomms to pay subscribers compensation for what it considers is a deliberate delay in implementing the 90 days validity period for pre-paid customers as ordered by the Nigerian Communications Commission (NCC). According to AllAfrica.com, the NCC introduced new regulation in April 2008 that mandated Starcomms to increase its validity period from 15 days to 90 days, and NATCOMS claims that the operator has deliberately deprived customers of a longer validity period. Deolu Ogunbangio, president of NATCOMS, also noted that in September 2008 his organisation had threatened Starcomms with legal action over the matter, following which the operator announced it would comply with the regulator’s decision, although no date for implementation has been announced.