Ziggo swamped with consumer complaints

23 Oct 2008

Dutch cable broadband provider Ziggo is reportedly facing widespread criticism concerning the poor service quality of its media bundle, and in particular its voice telephony service, reports Broadband TV News. Ziggo, created by the merger of multiservice operators Casema, Multikabel and Essent @Home, has been cited by Dutch consumer TV show Radar and local newspaper Dagblad van het Noorden, both of which have asked people to come forward with their complaints about the service. Ziggo’s customer care centre appears unable to resolve the issues which focus on faults in the operator’s telephony service that have left many users with a dead line. Ziggo has experienced a raft of teething problems since its creation and has launched a charm offensive to stave off criticism. A spokesperson for the cableco said Ziggo is currently doing all it can to rectify the situation.