CAZ threatens to strip mobile operators of licences

15 Oct 2008

According to the Lusaka Times, the Communications Authority of Zambia (CAZ) is considering revoking licences of those mobile operators who fail to improve on their quality of service in the next three months. CAZ acting CEO, Richard Mwanza, noted that customers were being charged for calls that were not successfully connected, while the level of calls dropped without warning has also increased. Mr Mwanza has called on operators to increase the pace of network rollouts to enable basic customer needs to be met, also claiming that human and capital resources must be expanded in order to grow the sector; the CEO officially opened a human resource and performance improvement workshop organized by the CAZ and the International Telecommunications Union (ITU) this week aimed at improving the latter.