C&W renews contract with BSkyB

23 Jul 2008

Cable & Wireless (C&W) has announced it has extended an existing contract with pay-TV broadcaster BSkyB to continue to carry all inbound customer calls across its network into BSkyB’s call centres in the UK. The network is managed from C&W’s UK-based hub, using an interactive traffic management system to monitor the network. The contract also involves providing a bespoke reporting service.

United Kingdom, Cable & Wireless (UK), Sky