C&W wins GBP300m contract with Aviva

14 May 2008

Cable & Wireless Europe, Asia & US (EAU) has announced it has signed a new six-year contract with Aviva, the world’s fifth largest insurance group, worth in the region of GBP300 million (USD586 million). The contract will see Cable & Wireless providing a full communications suite – 72 separate services, including voice telephony, data, local and wide area networks (IP-VPN and MPLS) and, international services – to Aviva’s 35,000 staff based in the UK and India. The contract expands on Cable & Wireless’s long-standing preferred supplier relationship with Aviva, to include a range of innovative new services. Cable & Wireless will continue to manage Aviva’s existing communications infrastructure as well as introducing services such as IP telephony and IP contact centre services, managed Blackberry services and advanced speech recognition technology across Aviva sites in the UK. In total, the network will comprise more than 1,000 sites, with 57,000 individual telephone points and 74,000 data points. Aviva will also utilise Cable & Wireless’s infrastructure and experience in India under the contract. Cable & Wireless will continue to manage 6,000 call centre seats in India, including providing on-site support staff.

United Kingdom, Cable & Wireless (UK)