Antel contracts Amdocs for shake-up

25 Feb 2008

Uruguay’s state-owned incumbent monopoly telco Administracion Nacional de Telecomunicaciones (Antel), has signed a deal with US firm Amdocs Consulting to ‘realign its business strategy’ and ‘transform’ its business processes and organisational structure. Antel has adopted the guidelines introduced in Amdoc’s ‘Customer Experience Systems Blueprint’. The aim of rejigging the company, a process that is expected to take around three years, is to make it more competitive. ‘By undergoing this business transformation, Antel will be well-equipped to offer a competitive…customer experience, while also operating efficiently and cost-effectively’ said Charles Born, a senior Amdocs official.

Uruguay, Antel