Committee threatens to revoke MTN's licence

14 Dec 2007

A Nigerian House of Representatives committee on communication has threatened to recommend the revocation of cellco MTN’s operational licence because of poor service. Chairman of the committee Jerry Mamwe said that MTN had been given three weeks in which to improve its services, or have its licence revoked. He added that the cellco had been ordered to suspend sales of its SIM cards pending increases in its network capacity, and that the threat was made on the basis that MTN had so far ignored several informal and formal appeals to improve its service, and the committee was tired of its excuses and indolence. According to Mamwe, MTN accounts for 85% of complaints regarding network congestion. He said, ‘While MTN services continued to dwindle, its fortunes are not affected in any way. For instance…for every dropped call experienced by a customer, MTN makes more money.’ The committee tasked the Nigerian Communications Commission (NCC), to ensure MTN’s compliance with the directives.

Nigeria, MTN Nigeria