KPN offers CRM systems integrator role to Accenture

5 Sep 2007

Dutch incumbent KPN has selected Accenture as its lead systems integrator to modernise its customer relationship management (CRM) capabilities in the Netherlands. The two companies will work together to develop a new CRM suite to enable KPN to deliver a more customer-oriented service. The announcement comes as KPN confirms it has begun a EUR500 million (USD683.1 million) share buyback, and said it does not envisage making acquisitions in the current fiscal year. ‘As KPN expects no further material value enhancing acquisition opportunities for the remainder of 2007, it increases its share repurchase programme to benefit from the current low share price,’ the company said in a statement. KPN recently completed a EUR1 billion share buyback plan, which was announced in February.

In a separate story, KPN Global Carrier Services says it has teamed up with IPTV provider Narrowstep to provide a wholesale internet TV service to rival mobile and fixed network operators, as well as ISPs and other third-party content providers.

Netherlands, KPN