Telecom sorry for email outages

29 Aug 2007

New Zealand incumbent Telecom New Zealand has apologised for the recent outages that troubled its email service and plans to make a NZD1 million (USD) donation to charity and offer its customers a week’s free internet access, by way of an apology. Telecom says the concession on internet access for dial-up and broadband users will cost it NZD6 million following problems with the telco’s email systems. A spokesperson for the company said that the glitches experienced resulted from an upgrade to the Xtra system: ‘Customers registered for the new service [Yahoo Xtra Bubble] and initially there was a fault with the registration. That created a backlog at our call centres.’ Some customers are still being affected by the problems which are now being dealt with on a case-by-case basis.

New Zealand, Spark