KPN inks deal with IBM to update billing system, CRM and business intelligence

7 Aug 2007

Dutch former monopoly KPN has selected IBM as lead systems integrator for its new billings system, Customer Relationship Management (CRM) solution and business intelligence solution, over the next three years. IBM will help the incumbent manage a flexible migration to an all-IP set-up, establishing an end-to-end billing platform covering KPN and third-party products or services.

Netherlands, KPN