Broadband much slower than advertised

16 Jul 2007

A report in online newspaper Vietnam Net Bridge claims that the broadband rates that ISPs achieve are very rarely close to those advertised, and connections are unreliable at best. Customers have complained that the speed they are actually getting is no better than they could get with dial-up, and connections are frequently interrupted. They have also said that ISPs’ customer service leaves a lot to be desired, all too often blaming viruses, modems, PC configurations or even broken cables for slow broadband, rather than attempting to fix the root problem of underinvestment in infrastructure.