NZ billing confusion

3 Jul 2007

TelstraClear has denied a report which suggests that Vodafone New Zealand will take over the management of 30,000 TelstraClear wireless customers. After seven years working together the two operators have failed to sign a new wholesale mobile deal, leaving TelstraClear with no network partner for its mobile resale services. Although both parties stress that the existing 30,000 TelstraClear cellular subscribers will continue to receive services, there is some confusion over which firm will handle the billing and customer management. According to a report from The New Zealand Press Association, Vodafone is claiming that it will be producing customer bills, but its rival says it will ‘continue to act as the first point of contact for customers, including billing’. TelstraClear says it is continuing to negotiate over a new wholesale deal for mobile services and is considering a tie-up with Telecom New Zealand now that it is following Vodafone and deploying networks based on GSM technology.

New Zealand, TelstraClear, Vodafone New Zealand