CRT proposes three new regulatory changes

Telecoms regulator the CRT has proposed three new regulatory changes regarding consumer rights, quality of service and long-distance dialling, according to a statement from the watchdog quoted by BNamericas. In terms of consumer rights, CRT will oblige telcos to compensate users for service failures, as well as create procedures that companies must follow when handling customer complaints. The CRT also plans to establish quality of service benchmarks for all telecoms services, including requiring companies that advertise broadband to provide minimum data speeds. Finally, the regulatory body will revise long-distance dialing code mechanisms to facilitate increased competition.