Regulator reports record number of complaints against cellcos

26 May 2006

The Pakistan Telecommunication Authority (PTA) received almost 700 complaints against the country’s mobile operators in the first quarter of 2006, according to a newly released report. The PTA’s Telecom Quarterly Review found that 693 complaints against the cellcos were upheld in the three months ended 31 March, up 23% year-on-year, the bulk of which were in reference to the poor quality of networks and unsatisfactory customer service. 48% were registered against Mobilink, 28% for Pakistan Telecommunications Mobile Ltd (U-fone), followed by Warid Telecom (10%), Telenor Pakistan (7%), Paktel (7%) and Instaphone (1%).

According to the report, there were 27.34 million mobile subscribers in Pakistan at the end of March 2006, up from 21.64 million at the start of the year. Mobilink added 2.9 million subscribers during the quarter followed by U-fone with 1.1 million, Warid with 950,000, Telenor with 760,000 and Paktel 28,000. Instaphone, however, reported a net loss of 27,261 subscribers. The PTA also found that market ARPU fell to USD4 in full-year 2005, from USD6 in 2004.