Mango users to benefit from UTL upgrades

14 Dec 2005

Subscribers to Mango, the mobile phone service of Uganda Telecom (UTL), have this week been told by the company that they can expect a significant improvement in service quality once network upgrades are completed. Mango users have recently been experiencing network failure and other service problems, partly due to work being carried out, but UTL says such interruptions should cease once it has finished the installation of integrated IN and Soft Switched equipment. Chief commercial officer, Faisal Khan, said that after the new upgrades, customers would be able to access value added features such as MMS messaging and internet browsing ‘in due course.’

Meanwhile, UTL is dropping the Mango brand name in favour of offering all fixed line, internet and mobile services under one banner. CEO Aimable Mpore said this week: ‘Of course we will not kill you if you referred to our mobile network as Mango, but we are Uganda Telecom. Over time, all customers will identify with the brand.’