Telecom agrees compensation

5 Oct 2005

New Zealand’s telecoms regulator has agreed to drop a threatened lawsuit against Telecom Mobile after thousands of customers were over-charged for cellular calls. The Commerce Commission has revealed that Telecom Mobile will pay a total of NZD54,000 compensation to the 11,000 subscribers affected by its billing errors. A fault with the time settings in Telecom’s billing software meant that the customers were charged peak rates for off-peak calls between July 2001 and February 2002. A Commerce Commission statement said: “Telecom Mobile admitted that it did not act quickly enough to fix the fault, or notify its customers of the problem.”

New Zealand