French cellcos agree to make life easier for customers

28 Sep 2005

The French Industry Ministry says that it has persuaded the country’s mobile network operators to make it easier for customers to end their contracts and to cut the costs associated with making customer assistance calls. The government has responded to complaints from thousands of consumers over the practices of mobile and internet operators in the country, and Industry Minister Francois Lois,said yesterday that following a successful meeting with regulators and officials from Orange and SFR, the new measures would be put in place by the end of 2006. Under the new regime, customers will be able to terminate mobile, fixed line or internet contracts after one year; customers will be able to port their mobile number to a new service provider; and customers will not have to pay to use technical support facilities.

France, Orange France, SFR