Vodafone under investigation for debt recovery tactics

19 Sep 2005

The Consumers’ Association of Ireland (CAI) is investigating Vodafone Ireland over the use of reported strong arm tactics to chase up late-paying customers. The CAI says it has received a number of complaints about alleged intimidation tactics employed by Intrum, the debt collection agency used by the cellco to ensure customers settle their bills. Vodafone denies the claims. ‘We have a very good relationship with Intrum, which is one of the most reputable debt-collection agencies in the country,’ Roisin O’Connell, Vodafone Ireland’s head of corporate communication told The Times.

Ireland, Vodafone Ireland