Ofcom to probe Bulldog

5 Sep 2005

UK regulator Ofcom has launched an investigation into the business practices of Cable & Wireless’ broadband subsidiary Bulldog, following complaints it has billed customers for services it did not provide, and that it has not conformed to established complaints-handling procedures. According to Reuters, in a recent letter to customers, Bulldog’s Chief Executive Emanuele Angelidis said that unexpected demand for services meant the company had not been able to always meet expectations, especially during the connection process. ‘I am really sorry about that. You deserve better,’ he said in the letter.

United Kingdom, Bulldog Communications Ltd.