C&W to refund users

21 Jul 2005

Panamanian regulator ERSP has ordered fixed line operator Cable & Wireless Panama to reimburse customers for billing errors. According to an investigation undertaken by the regulator, C&W was charging users USD0.15 for every 40-second pulse, and then making an additional charge for the extra 20 seconds. The company agreed to adapt its billing method on 20 May, but has so far failed to refund customers money for the overcharging.