British phone users baffled by 3G

9 Feb 2005

A survey has revealed that only 4% of existing UK 2G mobile users are considering upgrading to a 3G phone. The report, commissioned by Netonomy, found that many consumers were put off the new handsets by confusion over different 3G tariff structures as well as unfamiliar onboard features. Of those questioned, 71% thought that mobile services in general were becoming increasingly complicated, and 59% thought that 3G phones would add further complications to usage and payment.

Most of the UK’s main wireless network operators have now introduced 3G services, including Hutchison 3G, Vodafone, Orange and O2, with T-Mobile yet to launch.

United Kingdom