NATCOMS vows to fight poor service

25 Jan 2005

The National Association of Telecoms Subscribers of Nigeria (NATCOMS) claims it will challenge the country’s four main GSM operators over mounting dissatisfaction with the poor service received by subscribers. President of the association, Deolu Ogunbanjo, says that complaints relating to network performance are increasing as a result of wireless operators apparently signing up too many customers for the existing capacity of their networks. Mr Ogunbanjo added that he felt the companies concerned – MTN, Globacom, Nitel and V-Mobile – were concentrating on their own financial gains and not on building enough capacity to provide an adequate service.