Tribunal upholds Oftel ruling that BT acted unlawfully

10 Dec 2004

The Competition Appeal Tribunal yesterday ruled that the BT Group acted unlawfully in its attempts to stop customers migrating to rival telecoms suppliers’ services. The judgement upholds a previous ruling by the former UK regulator Oftel in November 2003 that ordered the UK incumbent to terminate its ‘Save’ programme, a strategy in which customers that had already agreed to switch to a new supplier were called by BT’s staff in an attempt to dissuade them from moving. BT claims it stopped making the ‘Save’ calls in December 2003; it has not yet decided whether to appeal against the new ruling.

United Kingdom, BT Group (incl. Openreach)