BT disappoints in more ways than one

7 Oct 2004

BT has been innundated with complaints over the last few days. Firstly, the National Health Service’s (NHS) National Programme for IT (NPfIT) has revealed that it will only be paying two-thirds of an agreed fee to BT, after refusing to shell out GBP300,000 for the ‘data spine’ part of the programme. The NHS said that it had experienced technical problems with the spine and as a result the payment had been reduced. Meanwhile around 5,000 BT customers which took up the telco’s offer of free flights to the US or Europe when they signed up to the ‘always on’ broadband service have complained that they have not yet received their tickets. The telco said it is dealing with the problem, and blames the delays on the fact that it did not anticipate the popularity of the offer.

United Kingdom, BT Group (incl. Openreach)