Singapore Telecommunications (Singtel) has revealed that its wireless operations at home and abroad achieved 37% growth in 2003, to end the year with 44.1 million aggregate customers. On a proportionate basis the telco claimed 18.2 million customers, a 39% increase year on year. In its saturated home market Singtel claimed 1.53 million wireless customers, down marginally on the same period of 2002, partly as a result of the introduction of mobile number portability in August 2003. On a more positive note, the company reported an extremely low post-paid churn rate of just 1.1% per month as a result of a successful customer retention scheme.
Meanwhile in Australia wholly owned Singtel Optus reported an 18% jump in customers during the year to 5.36 million, giving it a market share of 34%, well ahead of rival Vodafone (with 17%), but lagging behind Telstra, which took 45% of customers. The consolidated subscriber base of Singtel’s four non-domestic Asian mobile operations – Thailand’s Advanced Info Services, India’s Bharti Group, Globe Telecom of the Philippines and Indonesia’s Telkomsel – rose by 43% to 37.2 million; all four reportedly enjoyed double digit growth.