Ofcom gets first BT complaint, 19 days early

10 Dec 2003

The UK’s new ‘super regulator’ Ofcom is believed to have already received its first complaint against incumbent operator BT, even though it does not officially assume its full powers for another 19 days. Wireless ISP FDM Broadband has lodged a formal complaint claiming that the rollout of its services are being hindered by faults in BT’s network infrastructure. The ISP says that BT failed to give adequate warning for the faults and a number of physical obstacles that have delayed the launch of its wireless broadband services. Ofcom is the new regulator set to assume the former responsibilities of a number of UK media and telecoms authorities when it takes control at the end of the year.

United Kingdom, BT Group (incl. Openreach)