NITEL blames poor service on customer debts

30 Jun 2003

NITEL has blamed the performance of its much-criticised fixed line telecoms services on outstanding debts from a number of its customers, including federal and state governments. The company claims that it is unable to provide the quality of service it would like because of its precarious financial state, attributable to the NGN55 billion (USD425 million) it claims it is owed by customers. It is currently planning improved measures aimed at recovering corporate debts and reducing the widespread fraud perpetrated by the general public.