Vodafone [NYSE:VOD] is set to announce the October closure of its Swindon call centre, with the loss of 480 jobs, around 5% of its UK workforce. Formerly Cellular Operations, the centre was bought by Vodafone earlier this year and provides customer enquiry and billing services for the cellco’s 13 million subscribers. Around 50 staff will be kept on following the closure, to provide customer support for disabled customers and those with special needs. They will be relocated to another site. Details have not been 100% finalised as yet and the company has opened a forum for employees to discuss the issue and provide, if they can, alternative solutions. The move will not be welcomed by staff at airtime company Singlepoint; Vodafone has been in talks with the company’s parent Caudwell Group, proposing a possible take over of their operations.
In other news from Vodafone today, Oftel confirmed that BT’s [NYSE:BTY] connection charges to Vodafone for the provision of network links, which have to date been purchased at retail prices, will now be provided at cost orientated prices in line with European legislation. The decision has been welcomed by the cellco, which will pay less for access allowing it to operate its network more efficiently.